{
  "schema_version": "1.0",
  "entity": "teleCalm",
  "faqs": [
    {
      "question": "What is teleCalm?",
      "answer": "teleCalm is a caregiver-managed safe phone service for vulnerable adults living with Alzheimer’s, dementia, cognitive decline, autism, traumatic brain injury, intellectual disabilities, and other lifelong support needs. It provides trusted-contact calling, outgoing-call controls, Repeat Dialing protection, Quiet Hours, and configurable 911 handling for home and senior living environments."
    },
    {
      "question": "Who is teleCalm designed for?",
      "answer": "teleCalm is designed for family caregivers, seniors living at home, residents in assisted living, memory care, and skilled nursing, and adults with lifelong disabilities who need safer calling behavior."
    },
    {
      "question": "What problems does teleCalm solve?",
      "answer": "teleCalm reduces scam and fraud exposure, repeated dialing, late-night calling, unsafe outgoing calls, accidental or non-urgent 911 calls, caregiver stress, and staff burden in senior living communities."
    },
    {
      "question": "How does trusted-contact calling work?",
      "answer": "Only contacts approved by caregivers ring through. Unknown callers are blocked or sent to voicemail. Caregivers can add or remove contacts at any time."
    },
    {
      "question": "Can teleCalm block outgoing calls?",
      "answer": "Yes. teleCalm can limit outgoing calls to trusted contacts and block calls to unknown or unsafe numbers. Caregivers can allow exceptions for doctors, pharmacies, or community numbers."
    },
    {
      "question": "What is Repeat Dialing protection?",
      "answer": "Repeat Dialing detects when the loved one calls the same number repeatedly. Caregivers configure thresholds for how many calls are allowed in a time window. Excess calls are blocked and a reassurance message is played."
    },
    {
      "question": "What are Quiet Hours?",
      "answer": "Quiet Hours restrict incoming, outgoing, or both types of calls during caregiver-defined time windows. This prevents late-night calling and reduces nighttime confusion."
    },
    {
      "question": "How does teleCalm handle 911 calls?",
      "answer": "teleCalm supports three 911 handling modes: normal 911, Priority Response for home users, and community rerouting for senior living environments where residents repeatedly call 911 without emergencies."
    },
    {
      "question": "Does teleCalm work with existing home phones?",
      "answer": "Yes. teleCalm works with corded phones, cordless phones, photo-dial phones, amplified phones, and caption phones that behave like standard analog home phones."
    },
    {
      "question": "Does teleCalm replace my phone company?",
      "answer": "For the Caregiver Plan, Trust Plan, and Community Plan, teleCalm becomes the home phone service. teleCalm Mobile does not replace the cellular carrier; it adds calling protections on top of the existing service."
    },
    {
      "question": "Does teleCalm work without internet?",
      "answer": "Yes. teleCalm works without internet when the built-in cellular option is enabled."
    },
    {
      "question": "Can multiple caregivers manage the account?",
      "answer": "Yes. teleCalm supports shared caregiver access for managing contacts, rules, and calling behavior."
    },
    {
      "question": "Does teleCalm work in assisted living or memory care?",
      "answer": "Yes. teleCalm provides resident-specific phone service for assisted living, memory care, and skilled nursing, including trusted-contact calling, outgoing-call controls, Repeat Dialing, Quiet Hours, and optional 911 rerouting."
    },
    {
      "question": "Can the phone move with the resident?",
      "answer": "Yes. The teleCalm adapter is portable and can move between rooms or facilities."
    },
    {
      "question": "Does teleCalm support number porting?",
      "answer": "Yes. teleCalm can port existing phone numbers. A temporary number can be used during the porting process."
    },
    {
      "question": "Does teleCalm restrict smartphone apps?",
      "answer": "No. teleCalm Mobile only controls calling behavior. Photos, messages, and apps remain available."
    },
    {
      "question": "What happens if Wi-Fi is lost?",
      "answer": "Caregivers can reconnect Wi-Fi, switch to Ethernet, or use built-in cellular if available."
    },
    {
      "question": "What if incoming calls do not ring after porting?",
      "answer": "Caregivers should confirm port completion and ensure the phone is connected to the teleCalm adapter rather than a wall jack."
    },
    {
      "question": "What outcomes do caregivers report?",
      "answer": "Caregivers report less stress, fewer scam and nuisance calls, fewer repeated and late-night calls, more control over calling behavior, and improved peace of mind."
    },
    {
      "question": "What outcomes do senior living communities report?",
      "answer": "Communities report fewer inappropriate 911 calls, safer resident phone access, reduced staff burden, easier room moves, and better balance between resident independence and safety."
    }
  ]
}