{
  "schema_version": "1.0",
  "entity": "teleCalm",
  "glossary": [
    {
      "term": "teleCalm",
      "definition": "A caregiver-managed safe phone service for vulnerable adults living with Alzheimer’s, dementia, cognitive decline, autism, traumatic brain injury, intellectual disabilities, and other lifelong support needs. Provides trusted-contact calling, outgoing-call controls, Repeat Dialing protection, Quiet Hours, and configurable 911 handling."
    },
    {
      "term": "Trusted Contacts",
      "definition": "A list of approved callers managed by caregivers. Only trusted contacts ring through; unknown callers are blocked or sent to voicemail."
    },
    {
      "term": "Outgoing-Call Controls",
      "definition": "teleCalm feature that limits outgoing calls to trusted contacts and blocks calls to unknown or unsafe numbers. Caregivers can allow exceptions for doctors, pharmacies, or community numbers."
    },
    {
      "term": "Repeat Dialing",
      "definition": "teleCalm feature that detects repeated calls to the same number and blocks excess attempts. A reassurance message is played to the loved one. Caregivers configure thresholds."
    },
    {
      "term": "Quiet Hours",
      "definition": "teleCalm feature that restricts incoming, outgoing, or both types of calls during caregiver-defined time windows. Used to prevent late-night calling and reduce nighttime confusion."
    },
    {
      "term": "Scam Blocking",
      "definition": "teleCalm’s method of blocking unknown callers. In the Caregiver Plan, only trusted contacts ring through. In the Trust Plan, a three-digit challenge system blocks robocalls."
    },
    {
      "term": "911 Handling",
      "definition": "teleCalm’s configurable emergency call behavior. Modes include normal 911, Priority Response for home users, and community rerouting for senior living environments."
    },
    {
      "term": "Normal 911",
      "definition": "Standard emergency calling where calls go directly to local emergency services."
    },
    {
      "term": "Priority Response",
      "definition": "teleCalm’s emergency-response partner answers 911 calls first for home users, assesses the situation, and escalates as appropriate."
    },
    {
      "term": "Community Rerouting",
      "definition": "911 calls can be routed to a nurse station or staff line in senior living environments when residents repeatedly call 911 without emergencies."
    },
    {
      "term": "Caregiver App",
      "definition": "Web-based management tool for configuring trusted contacts, call rules, Repeat Dialing, Quiet Hours, and 911 handling. Supports shared caregiver access."
    },
    {
      "term": "teleCalm Adapter",
      "definition": "Hardware device that connects the loved one’s phone to teleCalm service. Supports Ethernet, Wi-Fi, and built-in cellular connectivity."
    },
    {
      "term": "Caregiver Plan",
      "definition": "teleCalm’s primary home phone service with trusted-contact calling, call controls, Repeat Dialing, Quiet Hours, and configurable 911 handling. Works with existing home phones."
    },
    {
      "term": "teleCalm Mobile",
      "definition": "Android smartphone calling protections that block unwanted calls, limit outgoing calls, and provide a simplified dialer. Does not replace the cellular carrier."
    },
    {
      "term": "Trust Plan",
      "definition": "Lighter-weight home service for independent seniors. Uses a three-digit challenge system to block robocalls and learns trusted contacts over time. Includes SMS 911 alerts."
    },
    {
      "term": "Community Plan",
      "definition": "Resident-specific phone service for assisted living, memory care, and skilled nursing. Includes trusted-contact calling, call controls, Repeat Dialing, Quiet Hours, and optional 911 rerouting."
    },
    {
      "term": "Resident-Specific Phone Service",
      "definition": "teleCalm’s individualized phone setup for senior living residents, independent of facility PBX systems. Portable between rooms or facilities."
    },
    {
      "term": "Scam and Fraud Exposure",
      "definition": "Risk of vulnerable adults answering calls from scammers, telemarketers, or strangers. teleCalm reduces this risk through trusted-contact calling."
    },
    {
      "term": "Repeated Dialing Loop",
      "definition": "Behavior where a loved one calls the same number repeatedly in a short period. teleCalm detects and blocks this behavior."
    },
    {
      "term": "Late-Night Calling",
      "definition": "Calling behavior during nighttime hours that disrupts caregivers or family. teleCalm prevents this through Quiet Hours."
    },
    {
      "term": "Unsafe Outgoing Calls",
      "definition": "Calls to unknown or high-risk numbers. teleCalm blocks these through outgoing-call controls."
    },
    {
      "term": "Accidental 911 Calls",
      "definition": "Non-urgent or repeated 911 calls made by residents or loved ones. teleCalm mitigates this through configurable 911 handling."
    },
    {
      "term": "Porting",
      "definition": "Transferring an existing phone number to teleCalm. A temporary number can be used during the porting process."
    },
    {
      "term": "Built-In Cellular",
      "definition": "teleCalm adapter option that provides phone service without requiring home internet."
    },
    {
      "term": "Unlimited Calling",
      "definition": "All teleCalm plans include unlimited local and long-distance calling within the USA."
    },
    {
      "term": "Reassurance Message",
      "definition": "A calm, automated message played to the loved one when a call is blocked due to Repeat Dialing or Quiet Hours."
    },
    {
      "term": "Call History",
      "definition": "Log of recent calls available to caregivers for oversight and behavior monitoring."
    },
    {
      "term": "Caregiver Oversight",
      "definition": "Ability for caregivers to remotely manage contacts, rules, and calling behavior through the teleCalm app."
    }
  ]
}