teleCalm, Inc. Privacy Statement
Disclaimer of Endorsement
References in our Services to any third-party products, services, processes, hypertext links to third parties or other information by trade name, trademark, manufacturer, supplier or otherwise do not necessarily constitute or imply their endorsement, sponsorship or recommendation by teleCalm. Links to other sites on the World Wide Web are provided for your convenience in locating health-related information and services, and these sites are maintained by other organizations over which teleCalm exercises no control. teleCalm expressly disclaims any responsibility for the content, accuracy of the information and/or quality of the products or services provided by or advertised on these third-party web sites.
Your California Privacy Rights
Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, email and mailing address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please write to us at (with a reference to California Disclosure Information):
PO Box 118221
Carrollton, TX 75011
We will respond to such requests to information access within 30 days following receipt at the email or mailing address stated above. If we receive your request at a different email or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.
teleCalm collects personal information when you register with teleCalmProtects.com for a teleCalmProtects.com client account, when you use certain teleCalm products or services, when you register to participate in an online survey, when you ask to be included in an email or other mailing list, or when you submit your personal information to teleCalmProtects.com for any other reason.
When you use teleCalm services such as a mobile or web app, you may be asked to enter information such as your own contact information for example a phone number, contact information for yourself or others, and/or audio content such as personalized voice messages. While using a teleCalm app or voice services, teleCalm may collect additional identifiers and information about your use of teleCalm services. This data may include elements such as device identifiers, phone numbers, location, calling history, crash logs, usage data and diagnostics data. This data is collected for purposes including teleCalm service setup, authentication, account management, or service functionality and providing data to improve teleCalm services.
From time to time, teleCalm may receive personal information from commercial vendors and partners as part of an email list purchase. teleCalm only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.
Providing Us with Personal Information of Third Parties
Some parts of teleCalm service are intended for users who are assisted by caregivers, and some parts are intended for caregivers who have the right to access personal information and provide such assistance. Hence, teleCalm may collect information related to a user’s service usage and share that information with a caregiver.
Cookies and Tracking Technology
If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of teleCalm’s website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our website. You do not need to have cookies turned on, however, to use/navigate through many parts of our website, except access to certain of teleCalm website web pages may require a login and password.
How We Use Collected Information
When you visit our website to browse, you may choose certain online options such as (i) obtaining information about us, our products or services or third-party products or services; (ii) purchasing products or services; (iii) completing our online resume form; (iv) contacting us; or (v) entering a contest or sweepstakes. When you engage in any of the foregoing activities or use any other features or services of our website, you may provide us with certain personal information. We collect and store this personal information, any updates to such information that you send us, and any modifications that we make to such information. Except as set forth in this policy, we will not reveal any such personal information to any other third party without your consent, except that we may share personal information with our business associates or service providers who assist us in administering our products, services, or web sites.
Data collected while using teleCalm services is primarily collected for purposes of enabling teleCalm service functionality. These purposes include setting up, managing, and troubleshooting your account and associated services, providing calling history and voicemails for your review and to contact you for example by sending email or SMS notifications. Data collected may also be used for analytics purposes, to improve teleCalm services based on actual usage patterns.
In addition, any anonymized information that you send us, such as your questions, suggestions, information, ideas, or other creative material (“Feedback”) belongs to us and will not be treated as confidential. You acknowledge and agree that we may use, reproduce, adapt, distribute, display, disclose, or create derivative works from Feedback without acknowledgement or compensation to you.
Information Sharing and Disclosure
Where applicable, your teleCalmProtects.com account information is password-protected for your privacy and security. teleCalm safeguards the security of the data you send us with physical, electronic, and managerial procedures. In certain areas of our website, teleCalm may use industry-standard SSL-encryption to enhance the security of data transmissions. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet.
Social Media Platforms and Web Sites
Additionally, in the event that we offer a message board or any other interactive or social-type feature on a web site administered directly by us, please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information (e.g., stories, pictures, ingredients, tips, etc.). Although we may take certain precautions to protect those who use these areas of one of our websites, we encourage you to be wary of giving out any personal information in such public forums. The information you post can be collected and used by people you don’t know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.
We may send you emails with promotional offers only if you opt-in to receiving such emails. If you would no longer like to receive emailed special event information, sales notifications or other messages from us, please send us an email through our Contact Us page or follow the “Unsubscribe” instructions on such emails. Your email address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.
In some cases, you may choose to interact with teleCalm by text message or SMS. This allows teleCalm to send caregivers important service updates, and it also enables distributing news or promotional messages. Such messages are typically sent with a frequency or at times of day relevant to the teleCalm related activities of a caregiver or a phone users’ usage of teleCalm services.
If you would no longer like to receive such messages from us, please reply by texting STOP to any such message. We will remove your phone number from the list of subscribed users. However, please understand that if you reply STOP to a text message from teleCalm, you will no longer receive relevant service updates via SMS. If you have unsubscribed by replying STOP, note that you can opt back in by replying START.
Message & Data Rates May Apply.
Promotional Text Messages
We may send you text messages with promotional offers only if you opt-in to receiving such messages.
If you would no longer like to receive such messages, please reply by texting STOP to become unsubscribed. We will remove your phone number from the list of subscribed users for the related campaign. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process. However, please understand that if you reply STOP to a text message from teleCalm, you will no longer receive relevant updates via SMS. If you have unsubscribed by replying STOP, note that you can opt back in by replying START.
Message & Data Rates May Apply.
Third Party Sites
Special Statement for Job Applicants
Any personal information you provide to us when applying for a career position with teleCalm will be used solely to consider and act upon your application. We may retain your personal information for a period of time, but only for as long as necessary for such purposes or as otherwise required by law. We may disclose your personal information to our agents for the purpose of evaluating your qualifications for the particular position you applied for, for other available positions or as otherwise required by law. We may also disclose your personal information to third parties hired by us to collect, maintain, and analyze candidates for career positions or as otherwise required by law.
Visiting our Website from Outside of the United States
Questions or Suggestions
If you have questions or concerns about our collection, use, or disclosure of your personal information, contact us via email through our Contact Us page.
— updated October 13, 2023.