How is this different than other phone services?

teleCalm is the only phone service offering features specifically designed for families living with Alzheimer’s and other cognitive challenges. teleCalm’s unique service allows caregivers to manage everything remotely, using a smartphone. The patented service proactively blocks both incoming and outgoing calls from your loved one’s home phone.

What type of phone service is this?

teleCalm is home phone service that uses Voice over IP (VoIP) technology.

Is internet access required for teleCalm service to work?

You can use the teleCalm phone service with or without internet service. teleCalm’s ethernet adapter uses your existing internet service, while the teleCalm wireless adapter uses the cellular network and therefore doesn’t require internet access.

Will the cellular data be charged to me or my loved one?

No, all charges are included in your monthly or annual teleCalm service plan

Will this replace the current home phone service for my loved one?

Yes, teleCalm’s safe home phone service easily replaces your loved one’s current phone service. Therefore, it is not an additional cost, but offers all its additional features for about the same cost of standard phone service. Some customers forward their loved one’s existing phone service to teleCalm for a short time during a transition period.

Can my loved one keep their same phone number?

Yes, we can transfer (port) your loved one’s existing number to teleCalm’s safe phone service. Please note that the transfer process can take up to three weeks and you must keep the current phone service until the transfer is complete. Do not cancel the existing service during this transition time, as the existing number could be lost. Some customers forward their loved one’s existing phone service to teleCalm during this transition period.

What if my loved one doesn't have a phone number?

When you sign up, your loved one will be provided a new home phone number with their teleCalm phone service. You may use this number as their new home phone number.

Can I install the teleCalm adapter myself?

Yes, it’s very simple. Installation takes just minutes, and a guide is included in the box with the teleCalm adapter.

How much does the teleCalm adapter cost?

There is no cost for the teleCalm hardware while using our service. If upon termination of the service the hardware is not returned, there may be an equipment charge. See terms and conditions for details.

Does this require a specific type of phone?

No, the teleCalm phone service works on any home phone. The teleCalm phone service works with any wired or cordless home phone.

Can I import my loved one's contacts to the approved caller list?

Your loved one’s contacts can be entered manually into the Caregiver App, or the complete list of contacts can be forwarded to teleCalm to be imported for you. Just contact teleCalm Support or your personal Customer Success Manager.

What if my loved one can't remember phone numbers to dial?

teleCalm offers a photo dialing senior phone that allows numbers to be programmed, so your loved one can call up to 10 people without having to remember their numbers. And, the phone allows for photos to be placed on each button, so your loved one can dial by photo.

How soon can I begin using teleCalm once I sign up?

In most cases, equipment will be delivered within a few days. Since teleCalm adapters come plug-in ready, you can begin using the service as soon as you’ve plugged in the adapter and completed the installation steps.

How long do I have to commit to service?

There is no commitment with teleCalm. The monthly plan is charged on a month-to-month basis, and you can cancel at any time.

Can the teleCalm service change locations if my loved one moves?

Yes, the teleCalm service can be moved with your loved one. Simply unplug the adapter and the home phone, and plug it in at the new location. Service will be up and running in a matter of minutes. Please contact teleCalm Support to update your loved one’s address, so that their 911 address is correct.

Does teleCalm provide 911 service?

Yes, we provide e911 service. During signup, you will be asked to provide the physical address of your loved one. This is used to route the e911 call to a local emergency response center.

Does 911 service work during a power or internet service outage?

911 service will not function in the event of an internet or power outage, or if your internet or teleCalm service is suspended or disconnected.

Can I disable the teleCalm 'calling rules' at anytime?

Yes, through your Caregiver App you can disable and enable the teleCalm calling rules in the Settings screen. Once you disable the teleCalm calling rules, it becomes a standard home phone service. Telemarketers and scammers will easily be able to reach your loved one. 911 service will function as normal.

Are there any per-minute charges or long distance charges?

Your teleCalm service includes unlimited calling minutes and no long distance charges for calls within the USA.

Can I make and/or receive calls from international phone numbers?

Since may scammers and telemarketers operate overseas, the teleCalm service blocks all incoming and outgoing calls from phone numbers outside the United States. However, calls to and from approved contacts are allowed, including international phone numbers.

Who can hear the phone calls made on the teleCalm service?

No one can hear the calls made by your loved one on the teleCalm service. All calls are private, and they are never recorded.

Are my credit card transactions secure?

Yes, all the information you enter and submit is secure. We use the highest level of security for all online transactions. teleCalm does not store any credit card information and uses Stripe, securely processing billions of dollars a year for thousands of businesses

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